The UPS Store

It was very clean inside n had P.O. boxes. It appeared to have everything you would need to mail a package or get a P.O. Box. The problem was that I overheard the gentleman behind the counter tell a customer if she homeless she couldn't rent a box. I mean really. We ALL can fall on hard times in our lives, and this wasn't asking for anything that someone else would. To me obviously she look homeless because he would not have spent a lot of time to answer all their questions. It was something at the of the conversation when they said, I don't have a new place yet as I am still looking but I want to get my mail. He said no we can't rent you a box without a address. I think the customer was so embarrassed, they just turned n walked out. What a shame. That makes no sense to me as that would be a common reason that many people wouldn't have a new address cause they were still looking. What about who travel all the time for their job. Their young out to see the world n don't want to waste money on an apartment. They would need a box, right? That's just my opinion. That is why the low score.

Service at this tiny UPS location is always good, though its parking lot is scary and dangerous, with spaces too tight and visibility often impaired. Especially tricky if one is handicapped and needs help getting packages to the door.

This my first time going there. A gentleman, Dave, was absolutely 💯 amazing. I had no idea how to return a return to Amazon. He was so kind and patient. Thank you Dave.

David @ Concord NH UPS has a great personality and is very respectful to customers. Always finding the best value for what customer needs may be as well!

UPS delivered a package to correct address but wrong person. Returned pkg to the Concord store asking them to return and they said they did not want to handle! Hello - it’s a UPS package!!! Left it with them - today it was delivered AGAIN to our house. Thank you so much for customer service !!! We feel so very fortunate - NOT!! Full disclosure - we called UPS and scheduled pickup of package. So as my wife sat in the front steps waiting for UPS - our 15 year old grandson came home from school. He looked at the box and saw this odd name with our address and exclaimed it was his order! He used a fake name because he thought it was a “sketchy” website!! So UPS and Concord UPS were RIGHT ALL ALONG and I am eating a huge portion of humble pie! Once again - every time I make a judgement - I eat it within 24 hours. UPS and Concord UPS get⭐️⭐️⭐️⭐️⭐️ and I get zero! My apologies…